TNG not updating data

[refiloe]

Hi Support,

Is there any reason why tng is not pulling records from the PBX, is this something we need to check on the server,

Looking forward to your response,

Regards

[refiloe]

Hi guys,

Do you have any feed back on this,

[Belinda Frick]

As discussed by phone,
please check the file that Asterisk writes out for TNG to import:

TNG -> General Settings -> Asterisk Interface Method -> CSV Input
See the path for file reader option to know the location of the csv file.

You need to tail -f this file on the Asterisk server to see if it has call details for current date-time.

If no files refer to forum post:

TNG 4 Asterisk CSV Import Interface.