No data under User Configuration

[refiloe]

Good day Support,

Please note we are having an issue with one of our clients tng, data under "user configuration" is not displaying at all,

I have attached a screenshot of the page,

[Belinda Frick]

Dear Refiloe

It looks like the user configuration file could have damage - perhaps power dip or power failure.

The file must be removed and re-populated with the user names and pin codes.

See steps:
Not all my users are listed - please add user on call list

[refiloe]

Hi Belinda,

I am trying to import the data, but the option under "data configuration" is grayed out, could there be any reason to that

[refiloe]

Hi Belinda,

I am getting this error when trying to log in on the "user configuration" page

[refiloe]

Please ignore the last two screenshots,

Please note I have followed all of the steps and still no data is populating

[refiloe]

Hi Belinda,

Please note when I try to enable "Import pin user from file" it gives me an error that "the new password and password confirmation values are not the same"

[refiloe]

Hi Belinda,

This is the error I am getting now when accessing "user configuration"

[Belinda Frick]

Refiloe

As discussed by phone,
please restart the TNG service.

Log into TNG.
Do only the following setting: Tick the import pin user and apply.

[refiloe]

Hi Belinda,

Please note I have followed the steps and still not pulling data, and also still getting the same error

[refiloe]

Hi Belinda,

Do you have any feed back for me