Barring on tng and Mivb not working

Web based, multi-user, Telephone Management System with budget management and barring control

Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks

Barring on tng and Mivb not working

Postby philliprichards » Wed Oct 09, 2019 12:50 pm

hi there

please see attached log file we tried to dial out with pin code 43934 and used an ip phone 5320e .Note we barred calls manually and it barred the calls directly on the 3300 .The tng did not make the changes.We he class of service and that did allow tapi as recommended .

plse assist the time was around 12:50 to 13:05 that we made these test calls

regards
dtxMitel_MiTAI.log


please see latest upload of logfile as per lee .
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Last edited by philliprichards on Wed Oct 09, 2019 1:57 pm, edited 1 time in total.
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Re: Barring on tng and Mivb not working

Postby Belinda Frick » Wed Oct 09, 2019 1:01 pm

Philip

I can't see any issue in the log files.

Please check the following:

  1. That no EXCEPTIONS are configured.
    Extension on this list will never be barred from making calls.
  2. All Mitel Controllers that calls goes via must be configured,
    if any added recently or IPs changed this must be updated

See page 6 and 7 in manual:
TNG Mitel Barring Service.pdf
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Re: Barring on tng and Mivb not working

Postby Lee Hendricks » Wed Oct 09, 2019 3:57 pm

Philip

As discussed earlier by phone,
please put the Mitel barring in debug mode(verbose logging) and
then make test calls that exceeds the budget amount so that the next call should be barred.

Attached the log for the time period of the test call and provide details regarding the test call for us to investigate.

Thank you
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Re: Barring on tng and Mivb not working

Postby philliprichards » Thu Oct 10, 2019 9:58 am

hi there


please see latest attachement is the file you require .Lee hope you make some fast progress .The software is Mivb 8 but client claims it worked until the changed to Sip .
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Re: Barring on tng and Mivb not working

Postby Belinda Frick » Thu Oct 10, 2019 12:27 pm

Dear Philip

Please confirm if by changing to SIP if you mean:
  • to SIP trunks or
  • SIP extensions and consoles
Also note that there were no files attached.

Thank you
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Re: Barring on tng and Mivb not working

Postby philliprichards » Thu Oct 10, 2019 2:27 pm

hi there

They have changed to sip trunks .
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Re: Barring on tng and Mivb not working

Postby philliprichards » Wed Oct 16, 2019 11:50 am

hi there


I have not received any feedback since 10 th October .Any news please .

kind regards
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Re: Barring on tng and Mivb not working

Postby philliprichards » Tue Oct 29, 2019 2:12 pm

hi there


any progress on this issue .We need to resolve the issue . A.S.A.P

kind regrads
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Re: Barring on tng and Mivb not working

Postby Leon van Heerden » Thu Nov 28, 2019 9:07 am

Here with an Update for the TNG Barring for Mitel version 7 and 8 (MiTAI 5)

Please add the following section to your INI file
and replace the IP with your Mitel IP and the "SIP_TRUNK1" and "SIP_TRUNK2" with the Network Element of your Sip trunks:
Code: Select all
[SIPTRUNKS_192.168.15.22]
SIP_TRUNK1=
SIP_TRUNK2=


EDIT:
I have removed this Update, since it still doesn't work properly. I can now monitor the Sip trunks, but the Account Code barring is not actually dropping the call after the log line prints that it should be blocked.
----
Leon van Heerden
http://www.datatex.co.za
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Re: Barring on tng and Mivb not working

Postby Lee Hendricks » Thu Dec 12, 2019 11:19 am

TNG Barring app has since had an update. Please use the following:

For Mitai 5 controllers :
tng-MitelBarring-install-1_0_5_4-m5.zip


For Mitai 6 controllers :
tng-MitelBarring-install-1_0_5_4-m6.zip
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