QUEUEREFERENCE in amtmitel and crecallinfo

Amethyst - Advance Call Recording Solution(Trunk,Extension, VoIP and clientside) with Agent Quality Management and 3rd party integration SDK

Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks

QUEUEREFERENCE in amtmitel and crecallinfo

Postby Leon van Heerden » Fri Oct 11, 2019 2:31 pm

The QUEUEREFERENCE allows the queue or DID number to be placed in the reference field on the recordings.
These are the different behaviour:
1=DID value available from the previous device
2=Queue from the previous device
3=DID fro the First Device detected on the call
4=Queue from the first device detected on the call.

This value is disabled by default.

The most common config so far has been "4" to get the initial QUEUE the call came into the Mitel
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Leon van Heerden
Leon van Heerden
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