Topaz Integration with AJS

[Belinda Frick]

Required:

1.) TOPAZ 1.5.0.4 or newer.
Topaz 1.6.5.0 allows the use of account codes .
2.) Install Call Monitor on each workstation.
See: "Call Monitor Configuration from Ver 2000.1.4.12": http://forums.datatex.co.za/viewtopic.php?f=28&t=793&p=793&hilit=call+monitor+CONFIGURATION&sid=1c646615de4756e1008d794b40b7d619&sid=1c646615de4756e1008d794b40b7d619#p793

For AJS Integration under TOPAZ:

This option is enabled in Topaz under
[Setup > Properties > Network/FrontOffice under Local Front Office]
Please tick "Enable Local Front Office".
Select file name for output under "Output File Path"
Select AJS under "Output Format".

CSV File Format:

The field order is:
Reference code
Cost of the call

the following fields are added now for future use by AJS:
Section,
Department,
Person name,
Date of call(dd-mm-yyyy),
Price of call,
Phone Number,
Extension.


Example data output:

DAT001,0.00,SUP,TECH,Leon,08-05-2001,9.66,INCOMING,101
DAT002,0.23,SUP,TECH,Leon,08-05-2001,0.31,0828083445,101
TEST,0.23,SUP,TECH,Leon,08-05-2001,0.31,0828083445,101