Log into AMETHYST Supervisor, go to the SEARCH RECORDINGS page and use the search criteria options to select the call details you want to export. Search for these calls, once displayed on the page, click on the 2nd icon from the right (download the search result into CSV format). You will get an option to either save to CSV or open CSV file.
Note:
This export is for the calls details of your search result.
Format of export string:
- Code: Select all
DATE/TIME, RECORDING ID, EXTENSION, USERNAME, NUMBER, DESTINATION, DURATION, REFERENCE, TRUNK, DIRECTION, AQM STATUS, SUBJECT
- Code: Select all
2010-11-22 08:17:39,0013307_07DA68B7A6A42.GSC,{extension},RECEPTION,{telephone nr},SA - MOBILE - (ZA),00:00:30,,1,OUT,,ANDREA
2010-11-22 08:37:53,0013307_07DA68B8CF1F9.GSC,{extension},RECEPTION,{telephone nr},SA - MOBILE - (ZA),00:00:46,,5,IN,,THERLOW,