View old reports on TNG

[Century]

Good day.

We can't view old reports since our re-registration of our TNG software.
The software shows my old phonebook and old user account data. My extension configurations data was lost, but I re-populated that. So the current call list seems to show everything correctly.

If I go to datatex\tng\logs, I can see the older date folders with the raw.txt files in each, but I can't pull reports from the TNG software from those dates. Is there a way I can import that raw.txt data?

[Belinda Frick]

If you have missing ranges of data you can either import these ranges or blank the TNG database and import the period of data you require.

• Importing call details:
  I am missing a range of calls in my reports
• Blank the TNG database and import call details:
  How do I blank the TNG call details?
  
  NOTE: We will suggest re-importing the raw.txt files if you use pin codes, as the export files does not contain pin codes.