Telkom not costing

[Dcdata]

Hi am having a issue where all outgoing calls through a telkom trunk are not costing. The sip trunk works fine. Attached is the call made to our office the number is 0333446100. What I have noticed is that somehow its not picking up the destination of calls.

The csv log shows the following.

cat /var/log/asterisk/cdr-csv/Master.csv

"","300","0333446100","from-internal","300","SIP/300-00000721","SIP/5000-00000722","Dial","SIP/5000/0333446100,300,","2013-09-05 08:12:13","2013-09-05 08:12:16","2013-09-05 08:13:46",93,90,"ANSWERED","DOCUMENTATION","1378368733.1981","audio:OUT300-20130905-101213-1378368733.1981.wav

Strange enough though is that calls through the sip trunk are fine. Is it perhaps the name of my trunk that causing issue here?

Attached are the screen shots

[John Richard Procter]

Dear DCdata

Could you please provide the tng.export file and master.csv.
We need this for further investigation.

Kind Regards
John-Ri

[Dcdata]

Hi

Attached is the Master.csv file. May I ask where do I locate/find the tng.export file?

[Belinda Frick]

The export files is located in the folder:

Code: Select all

/opt/datatex/tng/export

[Dcdata]

The export files is located in the folder:

Code: Select all

/opt/datatex/tng/export

Hi Belinda

This folder is empty.

[Dcdata]

Hi

Attached is the requested files

[Belinda Frick]

Thank you.

We will investigate the logs

[John Richard Procter]

Dear DC data

We have loaded your trunk configuration and Master.csv
Calls on the telkom SIP/5000 are costing on outgoing calls.

Please see our call list page.

Dcdata 2013-09-16.PNG


Report pulled for trunk.

Telkom SIP dcdata.PNG


Trunk Line configuration.

Trunk Config.PNG


The only difference is my exchange info which is as follows.

Exchange.PNG



Please provide your tng.ini and rules.ini

tng.ini can be located in :



Code: Select all

/opt/datatex/tng



rules.ini can be located in :


Code: Select all

/opt/datatex/tng/plugins#


[Dcdata]

Hi

I have attached the requested files

[John Richard Procter]

Dear Dc Data

I have used your .ini and rules.

My sip trunks which are costing with your data and trunks provided.
Please see below:

Dcdataini 2013-09-23.PNG

Dcdatasip 2013-09-23.PNG

Dcdatasiptel 2013-09-23.PNG

Please add tng logs that we can see if any errors are being logged.
Kind Regards
John-Ri Procter