Permission denied alert.

[Hentie]

Hi Guys

I've recently received this error. It is most likely a permission error, but I'm not sure where I am supposed to go to grant the appropriate permissions. I've checked the archive/backup location and the permissions seem fine.

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To the Amethyst critical administrator

Amethyst has experienced some critical errors.
Critical errors should be investigated and must never be ignored.


--------------------- CRITICAL ERRORS START HERE ---------------------
[2014-08-06 21:16:17] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140723/a140723-000001.gsc". Permission denied
[2014-08-06 21:16:27] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140723/a140723-000001.gsc". Permission denied
[2014-08-06 21:16:27] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140724/a140724-00081c.gsc". Permission denied
[2014-08-06 21:16:38] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140724/a140724-00081c.gsc". Permission denied
[2014-08-06 21:16:38] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140728/a140728-00044c.gsc". Permission denied
[2014-08-06 21:16:38] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140723/a140723-000001.gsc". Permission denied
[2014-08-06 21:16:48] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140728/a140728-00044c.gsc". Permission denied
[2014-08-06 21:16:48] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140724/a140724-00081c.gsc". Permission denied
[2014-08-06 21:16:48] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140729/a140729-000c33.gsc". Permission denied
[2014-08-06 21:16:48] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140723/a140723-000001.gsc". Permission denied
[2014-08-06 21:16:58] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140724/a140724-00081c.gsc". Permission denied
[2014-08-06 21:16:58] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140723/a140723-000001.gsc". Permission denied
[2014-08-06 21:16:58] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140731/a140731-000531.gsc". Permission denied
[2014-08-06 21:16:58] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140729/a140729-000c33.gsc". Permission denied
[2014-08-06 21:16:58] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140728/a140728-00044c.gsc". Permission denied
[2014-08-06 21:17:08] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140723/a140723-000001.gsc". Permission denied
[2014-08-06 21:17:08] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140731/a140731-000531.gsc". Permission denied
[2014-08-06 21:17:08] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140729/a140729-000c33.gsc". Permission denied
[2014-08-06 21:17:08] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140728/a140728-00044c.gsc". Permission denied
[2014-08-06 21:17:08] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140804/a140804-00028a.gsc". Permission denied
[2014-08-06 21:17:08] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140724/a140724-00081c.gsc". Permission denied
[2014-08-06 21:17:18] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140731/a140731-000531.gsc". Permission denied
[2014-08-06 21:17:18] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140729/a140729-000c33.gsc". Permission denied
[2014-08-06 21:17:18] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140728/a140728-00044c.gsc". Permission denied
[2014-08-06 21:17:18] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140804/a140804-00028a.gsc". Permission denied
[2014-08-06 21:17:19] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140805/a140805-00085c.gsc". Permission denied
[2014-08-06 21:17:19] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140724/a140724-00081c.gsc". Permission denied
[2014-08-06 21:17:19] Version [1.6.4.1] ArchiveRecording: Cannot create file "/opt/amethyst/backup/nfs/20140723/a140723-000001.gsc". Permission denied

---------------------- CRITICAL ERRORS END HERE ----------------------

[Belinda Frick]

The auto archive that takes place at 21h00 each night cannot write to the folder on your network:
opt/amethyst/backup/nfs/20140723

You can get the archive server IP from AMETHYST webadmin under 'Configure archiving'.

Please check access writes for the NFS share.

[Belinda Frick]

RE telephone conversation.

Refer to "/opt/amethyst/backup/nfs/20140723/a140723-000001.gsc":

'/opt/amethyst/backup/nfs/' is the path for AMETHYST to your NFS share (PC IP address and NFS share name).

If you access your NFS share, '20140723' will be a folder the archiving creates to place the recordings (GSC files) in.

[Hentie]

Hi Belinda

We gave full permissions to our amethyst user which did not work. Where after we have full permissions to the everyone group which did work. While working it is not really a best practice to give everyone access to our archived recordings.