Unable to view recent recordings

Amethyst - Advance Call Recording Solution(Trunk,Extension, VoIP and clientside) with Agent Quality Management and 3rd party integration SDK

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Unable to view recent recordings

Postby smc » Thu Feb 26, 2015 9:55 am

The last recording I am able to view any recordings after 25/02/2015 08:02, I have confirmed with both our sites (VOIP and Card Server) attached is a log file with the error

Please assist
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smc
 
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Re: Unable to view recent recordings

Postby Leon van Heerden » Thu Feb 26, 2015 10:00 am

The error states that the drive is full and that it will stop processing calls. The recording is still taking place, there is just not space to bring the recordings into the Main System.

Please check the Available disk space (exclusive drives) and if there is not enough space one of the following can be done:

Add additional space (Virtual drive)
or
Enable Purge to remove older calls
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Re: Unable to view recent recordings

Postby smc » Thu Feb 26, 2015 10:20 am

Thank you for the prompt response, please see attachments as it seems there is sufficient disk space available
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Re: Unable to view recent recordings

Postby Leon van Heerden » Thu Feb 26, 2015 10:39 am

Hi,
Sorry, I was not clear, Log into the Amethyst Webadmin and Click on the "Available Backspace" link in the SYSTEM box. This will show what is on the Amethyst Server.
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Re: Unable to view recent recordings

Postby smc » Thu Feb 26, 2015 10:50 am

Please see below
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Re: Unable to view recent recordings

Postby Leon van Heerden » Thu Feb 26, 2015 11:51 am

You can see the last 2 drives are both full.
Can you add another drive to store more live or do you want to reduce the amount of data that you store live?
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Re: Unable to view recent recordings

Postby smc » Mon Mar 02, 2015 6:59 am

Leon van Heerden wrote:You can see the last 2 drives are both full.
Can you add another drive to store more live or do you want to reduce the amount of data that you store live?
smc
 
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Re: Unable to view recent recordings

Postby smc » Mon Mar 02, 2015 1:26 pm

Please provide a quote
smc
 
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Re: Unable to view recent recordings

Postby Leon van Heerden » Mon Mar 02, 2015 2:13 pm

Hi,
As per telephonic conversation, We are quoting to assist remotely to configure the additional disk space once your VM team has allocated the additional space.

Kind Regards
Leon
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Re: Unable to view recent recordings

Postby smc » Thu Mar 19, 2015 1:48 pm

Good day All

Below is current disk space to date, we need to get this issue resolved as soon as possible.
Disk space.PNG
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