Unable to view recent recordings

[smc]

The last recording I am able to view any recordings after 25/02/2015 08:02, I have confirmed with both our sites (VOIP and Card Server) attached is a log file with the error

Please assist

[Leon van Heerden]

The error states that the drive is full and that it will stop processing calls. The recording is still taking place, there is just not space to bring the recordings into the Main System.

Please check the Available disk space (exclusive drives) and if there is not enough space one of the following can be done:

Add additional space (Virtual drive)
or
Enable Purge to remove older calls

[smc]

Thank you for the prompt response, please see attachments as it seems there is sufficient disk space available

[Leon van Heerden]

Hi,
Sorry, I was not clear, Log into the Amethyst Webadmin and Click on the "Available Backspace" link in the SYSTEM box. This will show what is on the Amethyst Server.

[smc]

Please see below

[Leon van Heerden]

You can see the last 2 drives are both full.
Can you add another drive to store more live or do you want to reduce the amount of data that you store live?

[smc]

You can see the last 2 drives are both full.
Can you add another drive to store more live or do you want to reduce the amount of data that you store live?

[smc]

Please provide a quote

[Leon van Heerden]

Hi,
As per telephonic conversation, We are quoting to assist remotely to configure the additional disk space once your VM team has allocated the additional space.

Kind Regards
Leon

[smc]

Good day All

Below is current disk space to date, we need to get this issue resolved as soon as possible.

Disk space.PNG