TNG - lost days of call recording

Web based, multi-user, Telephone Management System with budget management and barring control

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TNG - lost days of call recording

Postby Watamu » Fri Feb 27, 2015 8:11 am

This subject has been briefly covered, but I think I need to ask my exact question.
I do an account reconcile every 11th of the month, and last month I reconciled the Account up to 10th February, with all calls made.
Yesterday, due to loadshedding and my UPS tripping the TNG server shut down suddenly. On starting up again, I see I have lost ALL call data going back to 26th January.
I do not have system restore set, and the system is up and running recording data from that start up.
My question is, How do I restore the lost days data so that I can bill my clients? I spoke to Belinda and she informed me there is a way to restore from Raw Data.
With many thanks.
Watamu
 
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Joined: Thu Feb 26, 2015 6:39 pm

Re: TNG - lost days of call recording

Postby Luanda_Junzi » Fri Feb 27, 2015 10:27 am

Good day Watamu, Thank you for your query.

First I would suggest import raw data,if your don't have raw data try export,
for details see forum post:

TNG call data import options
Luanda_Junzi
 
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Joined: Wed Feb 25, 2015 2:30 pm


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