Automatic updating of TOPAZ call logs and info

[clubfleeceytex]

I checked in previous FAQ and found similar topice - our TOPAZ is not updating after we had a power failure. I downloaded the steps explained but it is still not updating! It was a post dated Feb 2012 12: 01pm from Belinda Frick. I followed all the processes given - all okay unitl second stage " how do i do a DBRepaire" followed all the steps but last action to select " I accept" when selected and going back to TOPAZ still not updating... please can you assist.

Thanking you in advance
Madeleine
Fleeceytex

[Belinda Frick]

Close TOPAZ.
Open TOPAZ.

Please post the first error message you receive on the screen when trying to log in.

[clubfleeceytex]

No error message when opening TOPAZ - I sign in as per usual then normally i would notice at the bottom of the screen in the middle is reads " TRX = followed by a number - this is the transaction total" then within a minute or 2 of signing in this number automatically starts to run and increase until all details are loaded or up dated. I then go to Reports and draw what i require. But since the power issue when i sign in it goes to the required page/screen but that number/total does not update. I have left TOPAZ on for hours and no updating...Even if I go to the fields and select the dates it gives me a clear report screen?

[Belinda Frick]

Please check as per forum post:

The re-index of the Topaz database does not seem to work

[clubfleeceytex]

Okay new question - error code found:
" EXCEPTION ERROR IN [SendUDP] - Socket Error # 10065
no route to Host"

Any advice to get this sorted?

Thanks
Madeleine

[Belinda Frick]

Where is this error logged or displayed?

[clubfleeceytex]

Select "SET UP" then select " RUNNING LOGS" .....


Thanks

[Luanda_Junzi]

Hi clubfleeceytex

Can you please provide us with topaz log and a screenshot of Errors displayed


Kind Regards

Luanda