Registered, but not activated

Non-Datatex Product Support.
General support issues on PCs and Servers that is related to Datatex products.

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Registered, but not activated

Postby Chris » Mon Mar 19, 2018 10:59 am

Good day Support,

Please assist with the following issue we are experiencing.

We have a TNG for Windows installed at Anderson Transport: Head office/Wellington.

The issue we are experiencing is that the software continually deactivates and when this happens, reporting does not work. We then have to call your offices to get the software re-activated.

This is wasting time on many fronts (Webcall, Datatex and Anderson) and is leading to irate customers.
How do we fix this?
Chris
 
Posts: 26
Joined: Mon Sep 12, 2016 4:19 pm

Re: Registered, but not activated

Postby Chris » Fri Mar 23, 2018 3:39 pm

I spoke with Datatex now and I was requested to:

The next time when the software deactivates I must send the following info to support.
tng.log

eventlog in windows
Chris
 
Posts: 26
Joined: Mon Sep 12, 2016 4:19 pm

Re: Registered, but not activated

Postby Chris » Mon May 28, 2018 2:35 pm

De-registration logs.zip
TNG logs as per request
You do not have the required permissions to view the files attached to this post.
Chris
 
Posts: 26
Joined: Mon Sep 12, 2016 4:19 pm


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