How do I setup Virtual extension in AMETHYST 1.5?

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How do I setup Virtual extension in AMETHYST 1.5?

Postby Belinda Frick » Wed Nov 17, 2010 1:12 pm

Overview:

To link the virtual extension to the physical extension we
need the Windows user login. Therefore the virtual extension
needs to be configure in AMETHYST and the agent must log into
the PC with the Windows user name that the virtual extension
was configured with.

Setup:

Install the USBClient and link the recordings to the
physical extension. The extension number is the only link
between the recording and the agent listed in AMETHYST. Make
sure that the extension number was added in the USBClient.ini file,
"C:\Program Files\Datatex\USBClient".

[SETTINGS]
EXTENSION=120

Configure the virutal extensions in AMETHYST.

This is done in AMETHYST WebAdmin under 'Configure Virtual Extension',
enter the virtual extension under the 'Virtual Extension' column and
click on 'Apply Changes' button.

When the agent moves to another PC, that agent must always
use the same Windows login.

Conclude:

When you put the phone down, the call is ended. You can view
the call data that was sent to the USBClient from AMETHYST on
the USBClient popup screen.

The following information is displayed in the USBClient:
When:
Number:
Destination:
Direction:
Extension:
Duration:
Reference:
Line:

If you see this call data after you put the phone down, then it
was sent to you from AMETHYST.

This data will match what you can see in AMETHSYT Supervisor
under 'Search Agents':

Date/Time:
User:
Ext:
Number:
Destination:
Duration:
AQ: agent profile
Reference: This entry is recording reference number
IO:
Line:
Num:
Short Notes: This entry is made by the operator

This data was received by AMETHYST from either TOPAZ or SMDRLink.
Belinda Frick
 
Posts: 3463
Joined: Fri Nov 12, 2010 4:25 pm

Re: How do I setup Virtual extension in AMETHYST 1.5?

Postby Belinda Frick » Wed Jun 13, 2018 12:04 pm

AMETHYST 1.6:

  1. Log into AMETHYST Webadmin.
  2. On the Home page, under the Agents section select Configure Virtual Extension
    amt-home-virtual.png
  3. The user name is linked to the extension.
    amt-virtual-ext.png

    To add an extension, click on the Add button.
    Enter the user name and extension.

    If the extension is no longer in use, remove it fom the Virtual Extension column.
    If the user name is not in use anymore, remove the extension.
    NOTE: the user name cannot be deleted, only the extension number can be modified or cleared.

    Once configuration completed, click on APPLY.
    NOTE: AMETHYST has a 15 minutes time out. Make sure you don't take longer than this before clicking on APPLY, else you update is lost.
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Belinda Frick
 
Posts: 3463
Joined: Fri Nov 12, 2010 4:25 pm


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