Active Directory provides user details to Mitel

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Active Directory provides user details to Mitel

Postby Belinda Frick » Fri Jun 22, 2018 9:56 am

Some Mitels are setup to pull the user name from Active Directory (for example BCX Corporate Network).
Active Directory is configured with agent code and populates the user details to the Mitel.

QUESTION: Will this influence AMTMitel receiving the correct user name.

AMTMitel requires user name in Mitel Phone book and if ACD groups are used, it must be configured with a user name - refer to forum post :

I use a Mitel and I don't get usernames next to recordings.
Belinda Frick
 
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Re: Active Directory provides user details to Mitel

Postby Lee Hendricks » Fri Jul 06, 2018 12:14 pm

AmtMitel uses exclusively the name that is linked to the extension.

If the name is changed at any given time (whether manually or by the Active Director), the values that is linked to the extension in Mitel is what Amtmitel will use on the recordings.
Lee Hendricks
 
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Joined: Mon Aug 25, 2014 2:18 pm


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