SIPRecord 1.7.2.5 : an unsupported protocol

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Moderators: Leon van Heerden, Lee Hendricks, Luanda_Junzi, Belinda Frick

SIPRecord 1.7.2.5 : an unsupported protocol

Postby Belinda Frick » Wed Jun 27, 2018 8:48 am

The following events are created for SIPRecord software running as Redundant solution for Indwe:

15-6-18 14:57:52
The Cisco phone with IP address 192.168.254.31 is using an unsupported protocol version 130 Message from host:10.42.40.5
Full subject=Critical Error reported by SIPRECORDER at Indwe Broker Holdings (Pty) Ltd for branch

21-6-18 12:07:33
The Cisco phone with IP address 192.168.254.31 is using an unsupported protocol version 326 Message from host:10.42.14.5
Full subject=Critical Error reported by SIPRECORDER at Indwe Broker Holdings (Pty) Ltd for branch

21-6-18 12:07:33
The Cisco phone with IP address 192.168.254.31 is using an unsupported protocol version 326
Full subject=Critical Error reported by siprecorder at Indwe Broker Holdings (Pty) Ltd for branch Potchefstroom

STATUS:

Unable to capture tcpdump while events occur as it is at different branches and for different branches.

OUTSTANDING:

Please suggest steps to resolve these events.
Belinda Frick
 
Posts: 3629
Joined: Fri Nov 12, 2010 4:25 pm

Re: SIPRecord 1.7.2.5 : an unsupported protocol

Postby Lee Hendricks » Mon Aug 13, 2018 11:23 am

Cisco Versions only run as high as Version 30

To address this unsupported protocol version, the recording software needs to be upgraded to SIP Recorder 1.7.5.15.

There after these high version numbers will no longer be reported.

If the the software again reports version above version 30 then we need to investigate
Lee Hendricks
 
Posts: 98
Joined: Mon Aug 25, 2014 2:18 pm

Re: SIPRecord 1.7.2.5 : an unsupported protocol

Postby Belinda Frick » Wed Dec 05, 2018 9:38 am

This event was logged for Indwe SIPRecord at Nelspruit:

2-12-18 10:01:44
The Cisco phone with IP address 10.42.12.140 is using an unsupported protocol version 52 Message from host:10.42.12.6

Nelspruit is running SIP Recorder verision 1.7.5.15

5-12-18 14:34:55
The Cisco phone with IP address 192.168.254.31 is using an unsupported protocol version 326 Message from host:10.42.35.11

George = 10.42.35.11

NEXT STEP: Advise if newer version available or configuration required.
Belinda Frick
 
Posts: 3629
Joined: Fri Nov 12, 2010 4:25 pm


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