TNG with onsite Mitel MVO Custom Rates

[Ron2804]

Hi There,

We have a setup using on site MVO and a TNG.
This client has a setup where physical terminals are barred from outgoing calls and each user uses a pin code to dial out.

To achieve the pin codes we have had to block the terminal and create a virtual user. The main terminal then dials a speed dial which is programmed on the system to allow remote control of the virtual user to call out.

We have set up a custom rate book for this user for the rates they are billed in a per minute Billing setup.
Local: 0.25c
National: 0.25c
Fixed to Mobile: 0.45c

It was requested that I provide the raw.txt file, the custom Rate book with specific call samples.
I am also aware that if the rates include VAT they will need to be adjustd to allow for the VAT rate factor.

I have pulled call samples into a CSV for one specific user and his pin code.
Pin code: 4006
Virtual user: 2216
Extension / Terminal: 8549

There are numerous issues.
The actual rate is displaying incorrectly at the end report, could this be the VAT rate factor?
The Physical Terminals are displaying outgoing calls, this is not possible on our system, incoming calls should go to the terminal, but all outgoing calls should be from the virtual user that is remote controlled to call out.

I was unable to upload the .dll file for this post

[Tatum]

To configure the following as your custom rates:

Code: Select all

Local           : 0.25c
National        : 0.25c
Fixed to Mobile : 0.45c

Use the example as a guide line and replace with your costing (As per above):

custom rates at different branches using 'All Custom Simple'

This example will cost all prefixes specified as per your custom rates.

All prefixes not specified will cost at Telkom rates.

If you do not want an overflow to Telkom rates, remove the Telkom rate book from the ini

Code: Select all

;code=S,Cost PerSec,MinCost,RateType,Desc

RATE=za_telkom.dll


[Ron2804]

Hi Tatum,

Please note I am aware of the info you have posted.
This forum post was made per recommendation for Datatex to debug and share detailed tips to resolve this issue.

It feels that your response was slap dash and my post was not checked in detail as I was told it would be.