Smartworks: F/W Panic in Windows Event logs

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Smartworks: F/W Panic in Windows Event logs

Postby Leon van Heerden » Wed Jul 25, 2018 12:12 pm

This is a critical error and no recording will take place on this card untill the server is restarted.

Found this with a server that the power button was pressed and the server didn't shutdown, but went to SLEEP. This was reported in the Event logs.
Supermicro Motherboard
Smartworks Analogue LD809 card
Drivers 5.7.1 ( Upgrading the drivers to 5.9 to see if the same thing happens.)

If the card drivers crash, they cause an F/W Panic error in the Windows System logs.
The only way to recover this, is to restart the server. Restarting the software doesn't recover this issue.

Card Server errors:
Debug Logs:
Code: Select all
[2018-07-24 14:41:22.764] Version [1.6.6.0] DEBUG: RecEvent 1601 on channel 0: EVT_BOARD_PANIC_ERROR
[2018-07-24 14:41:22.764] Version [1.6.6.0] DEBUG: RecEvent 1602 on channel 1: EVT_BOARD_PANIC_ERROR
[2018-07-24 14:41:22.764] Version [1.6.6.0] DEBUG: RecEvent 1603 on channel 2: EVT_BOARD_PANIC_ERROR
[2018-07-24 14:41:22.764] Version [1.6.6.0] DEBUG: RecEvent 1604 on channel 3: EVT_BOARD_PANIC_ERROR
[2018-07-24 14:41:22.764] Version [1.6.6.0] DEBUG: RecEvent 1605 on channel 4: EVT_BOARD_PANIC_ERROR
[2018-07-24 14:41:22.780] Version [1.6.6.0] DEBUG: Processing event 1601: EVT_BOARD_PANIC_ERROR on Analog channel 0 (trk/ext: 701)
[2018-07-24 14:41:22.780] Version [1.6.6.0] DEBUG: Processing event 1602: EVT_BOARD_PANIC_ERROR on Analog channel 1 (trk/ext: 702)
[2018-07-24 14:41:22.780] Version [1.6.6.0] DEBUG: Processing event 1603: EVT_BOARD_PANIC_ERROR on Analog channel 2 (trk/ext: 703)
[2018-07-24 14:41:22.780] Version [1.6.6.0] DEBUG: Processing event 1604: EVT_BOARD_PANIC_ERROR on Analog channel 3 (trk/ext: 707)
[2018-07-24 14:41:22.780] Version [1.6.6.0] DEBUG: Processing event 1605: EVT_BOARD_PANIC_ERROR on Analog channel 4 (trk/ext: 708)

Non debug logs:
Code: Select all
[2018-07-24 15:11:12.011] Version [1.6.6.0] #2300136|Error in CheckSmartWORKS: Board 0 - FW error detected
[2018-07-24 16:11:13.014] Version [1.6.6.0] #2300136|Error in CheckSmartWORKS: Board 0 - FW error detected
[2018-07-24 17:11:14.016] Version [1.6.6.0] #2300136|Error in CheckSmartWORKS: Board 0 - FW error detected
[2018-07-24 18:11:15.019] Version [1.6.6.0] #2300136|Error in CheckSmartWORKS: Board 0 - FW error detected
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Leon van Heerden
http://www.datatex.co.za
Leon van Heerden
 
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