Norfolk Place

Web based, multi-user, Telephone Management System with budget management and barring control

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Norfolk Place

Postby Norfolk Place » Thu Sep 06, 2018 2:15 pm

Hi Tatum

Thank you for taking my call this afternoon.

I have attached another extension report Apartment 201. You will note that on the 30.07.2018, 31.07.2018 and 01.08.2018 the same calls, same call duration and same charges show on the three dates. Something is wrong
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Norfolk Place
 
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Re: Norfolk Place

Postby Odette Danster » Fri Sep 14, 2018 12:13 pm

Dear Rory

Thank you for your query.

Please accept our sincerest apologies for the delay.

We need to investigate this issue further. Kindly attach the rawdata (call details/smdr) files for the same date range (30/07/2018 - 01/08/2018) as per report in question.

On the TNG host PC, navigate to C:\Program Files (x86)\datatex\tng\logs\20180730 and copy the raw.txt file and attach the rawdata files to this post. Repeat this step for other dates aswell.

Once we receive the call data, we will run simulation tests by loading the smdr files into a test TNG. Once the data is loaded, we will draw reports to check if we can simulate the reported issue/problem.

Kind Regards
Odette
Odette Danster
 
Posts: 111
Joined: Thu Nov 18, 2010 12:01 pm

Re: Norfolk Place

Postby Norfolk Place » Mon Sep 17, 2018 2:24 pm

Hi Odette

Thank you for your response. Would it be possible for you to log on to our PC using Team-viewer as I am technologically challenged when it comes to TNG.

I would greatly appreciate your assistance

Kindest regards

Rory:)
Norfolk Place
 
Posts: 6
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Re: Norfolk Place

Postby Norfolk Place » Thu Sep 27, 2018 12:45 pm

Hi Odette

As requested

Plugin PNEC_96i_Rev2.dll
Current Version 2011.09.19.1

Many thanks

Rory
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Re: Norfolk Place

Postby Norfolk Place » Thu Sep 27, 2018 12:46 pm

Second File
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Re: Norfolk Place

Postby Norfolk Place » Thu Sep 27, 2018 1:28 pm

Good afternoon Odette

I have not been able to attach the third file, but have forwarded it to you as you requested. i had to Compress it to be able to forward it.

I look forward to hearing from you at your earliest convenience.

Many thanks,

Rory
Norfolk Place
 
Posts: 6
Joined: Wed Sep 05, 2018 3:22 pm

Re: Norfolk Place

Postby Odette Danster » Thu Oct 04, 2018 5:23 pm

Dear Rory

We are still busy with simulation tests on our in-house TNG. The rawdata files has been read into the test TNG and we are now comparing the report information from the TEST-TNG to the report you provided.

Once all our checks are complete and the report information matches the rawdata (call details received from PABX) I'll update you with the feedback of our investigation. I do apologize for any inconvenience caused.

You are welcome to call us on 086 111 4351 or reply to this post should you need any further information regarding this query.

Kind Regards
Odette
Odette Danster
 
Posts: 111
Joined: Thu Nov 18, 2010 12:01 pm


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