TNG not updating data

Web based, multi-user, Telephone Management System with budget management and barring control

Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks

TNG not updating data

Postby refiloe » Mon Jun 03, 2019 4:15 pm

Hi Support,

Is there any reason why tng is not pulling records from the PBX, is this something we need to check on the server,

Looking forward to your response,

Regards
refiloe
 
Posts: 21
Joined: Fri Mar 29, 2019 10:13 am

Re: TNG not updating data

Postby refiloe » Tue Jun 04, 2019 7:57 am

Hi guys,

Do you have any feed back on this,
refiloe
 
Posts: 21
Joined: Fri Mar 29, 2019 10:13 am

Re: TNG not updating data

Postby Belinda Frick » Tue Jun 04, 2019 8:54 am

As discussed by phone,
please check the file that Asterisk writes out for TNG to import:

TNG -> General Settings -> Asterisk Interface Method -> CSV Input
See the path for file reader option to know the location of the csv file.

You need to tail -f this file on the Asterisk server to see if it has call details for current date-time.

If no files refer to forum post:

TNG 4 Asterisk CSV Import Interface.
Belinda Frick
 
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Joined: Fri Nov 12, 2010 4:25 pm


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