TNG4* (v1.0.7.0) running on the Asterisk (v1.8) server stopped loading calls. In the log, there are a few access violation errors, see example below:
- Code: Select all
2011-10-20 01:00:00:043 [1.0.7.0] - [AMI LOG] - CDR File "/var/log/asterisk/cdr-custom/Master.csv" moved to processed.
2011-10-20 01:00:14:971 [1.0.7.0] - [AMI LOG] - CDR File "/var/log/asterisk/cdr-custom/Master.csv" added to list.
2011-10-20 01:02:00:016 [1.0.7.0] - [AMI LOG] - CDR File "/var/log/asterisk/cdr-custom/Master.csv" added to list. [Repeated 2 times]
2011-10-20 01:02:00:016 [1.0.7.0] - [AMI LOG] - CDR File "/var/log/asterisk/cdr-custom/Master.csv" does not exists
2011-10-20 07:07:13:832 [1.0.7.0] - AMI Exception:ProcessAMIEvent: Access violation at address 0813F4D5, accessing address 000000A9
2011-10-20 07:07:13:832 [1.0.7.0] - AMI Exception:Event: Dial[10]Privilege: call,all[10]Timestamp: 1319087233.770922[10]SubEvent: End[10]Channel: SIP/3194-0000353d[10]UniqueID: 1319087209.32988[10]DialStatus: ANSWER[10]
2011-10-20 07:08:33:434 [1.0.7.0] - AMI Exception:ProcessAMIEvent: Access violation at address 0813F4D5, accessing address 000000A9
2011-10-20 07:08:33:434 [1.0.7.0] - AMI Exception:Event: Dial[10]Privilege: call,all[10]Timestamp: 1319087313.399744[10]SubEvent: End[10]Channel: SIP/3261-0000353f[10]UniqueID: 1319087280.32994[10]DialStatus: ANSWER[10]
We noticed that TNG does not create any log file since these errors started.
Please Note: Do not re-install the TNG4* software. The directory structure will remain the same even after the re-install.
Please try the following:
- Run TNG without the "-D" and it will print everything that fails on the screen. If this is a permission issue, the errors should be on the screen.
If it goes back to the cursor/command prompt without any messages, then it is not running.
To stop the TNG if it is running in this mode, you need to use "CTRL+C".
Also see: AMI Exception/Waiting on Dial Plan and Peer List