I configured Virtual extensions - user names shows AMTCARDS

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I configured Virtual extensions - user names shows AMTCARDS

Postby Belinda Frick » Thu Jan 31, 2013 12:45 pm

My AMETHYST was upgraded from 1.5 to 1.6.4.15. I am running AMTCards 1.6.1.7 with SMDRLink for call details. I use 'Configure Virtual Extensions' for user names.

After the upgrade I had to configure the virtual extensions for user names again. My user names shows up as AMTCARDS.

Solution:

    Stop the sweeper from the AMETHYST webadmin Home page, once stopped the link will show 'Start Sweeper'. Click on it to start the sweeper again - if started up the link will show 'Stop Sweeper'.

    Make a test call and search in Supervisor for the recording. The Supervisor must have access to the user name - see forum post: How to configure Supervisors in Amethyst
Belinda Frick
 
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