Buffer fails to parse data through to PC

[quentin jones]

Data from an NEC 2000 IPS fails to parse data through the TNG buffer to the TNG call logging screen.
with assistance from Odette,we where able to see the Buffer,but no data was visible,if connected via a USB/Serial cable - one is able to see the data via Hyperterm,attached is the Raw.txt file containing a few recoreds from the NEC 2000 IPS.

[Belinda Frick]

The attached rawdata is not in the format that I can use to test with:

Code: Select all

0!KH010023001787   07111237130711123744          0010000100100406096219
              0000        653894    12120          A0
     Z0!KH010016001746   07111223450711123933          0010000100100843365664
                     0000        719994    12120          A0
            Z0!KH010029001787   07111240180711124022          0010000100100733
807877                      0000        653894    12120          A0
                   Z0!KH010028001705   07111240150711124028          001000010
0100794997428                      0000        206598    12120          A0
                          Z0!KH010027001764   07111239290711124036          00
10000100100406081210                      0000        548891    12120          A
0                                Z0!KH010003001820   07111240410711124051
     0010000100100836018077                      0000        090909    12120
      A0                                Z

NOTE: It looks like either the file was set to word wrap or that it is one continuous string - no EOL(end of line character) or terminating character. We need each call string to start on a new line to be able to write out the rawdata file and to translate the rawdata into call details for TNG.

If I use the '0!' as the start of a call data string, the format looks as follows:

Code: Select all


0!KH010023001787   07111237130711123744          0010000100100406096219              0000        653894    12120          A0     Z
0!KH010016001746   07111223450711123933          0010000100100843365664                     0000        719994    12120          A0            Z
0!KH010029001787   07111240180711124022          0010000100100733807877                      0000        653894    12120          A0                   Z
0!KH010028001705   07111240150711124028          0010000100100794997428                      0000        206598    12120          A0                          Z
0!KH010027001764   07111239290711124036          0010000100100406081210                      0000        548891    12120          A0                                Z
0!KH010003001820   07111240410711124051     0010000100100836018077                      0000        090909    12120      A0                                Z

This data then looks like that of the Philips Sopho 2000 IPS.

For plugin and example of output format see forum post:
What plugin do I use for the Phillips SOPHO 2000 IPS?

Steps:

• Please log into TNG.
• Set rawdata to log permanently - see forum post: How do I enable logging of rawdata?
• Load the plugin (see plugin link for load instructions).
• Make a test call.
• Check on the TNG Call List page if the call is displayed(if you are logged in as 'admin' you will have access to view calls to all extensions, if you use another login make sure you have access to the department for the test call made).
• If the test call is not on the Call List page, check if any data was written to the rawdata file(see forum post link). This file needs to be in the format as per example in plugin post.