Ruby - Summary Report for Ring time Per agent on 1 report

[Karen]

Hi there,

Is there a report that reflects the total ring time per agent (on 1 report)? I am looking at an Agent session summary report and I will need to do a report per agent. Cant I draw 1 report that shows me the total ring time per agent for a day, week or month in a summary format?

Please advise.

Regards,
Karen

[Belinda Frick]

The only RUBY report where you can select an individual agent and which shows the average ring time is the 'Agent Session Summary' report.

For more details see forum post:
Which RUBY report will show the average ringtime per agent?

NOTE:

You will need to pull individual reports per agent and select the required date-time period to report on.