TNG no longer working

[Dcdata]

Hi

For some reason TNG has stopped working. It stopped working on the 2013/09/11. I have attached the logs from that day and for today 2013/09/25 after I restarted TNG

[Belinda Frick]

The entries in the tng.log causing the issues is:

Code: Select all

2013-09-25 12:04:27:795 [1.1.1.11] - [AMI LOG] - No Dialplan/Peer List Received since last request.  Reloading...
2013-09-25 12:04:27:795 [1.1.1.11] - [AMI LOG] - Requesting Dialplan...[Process Reload]
2013-09-25 12:05:22:928 [1.1.1.11] - [AMI LOG] - Waiting on Dial Plan and Peer List


Please refer to the 2 suggestions in the forum post:
TNG4* Custom CSV is correct format but not logging calls

[Dcdata]

Hi Belinda

For some very odd reason my PBX install, on the /etc/asterisk/manager.conf there is no entry for tng. I am not sure if due to some error the entry vanished or did not exist at all. What I know is that it was working until the 11-09-2013 then it just stopped. The master.csv file is up to date yet somehow TNG is not reading it.

[Belinda Frick]

I am not sure how the entries was removed.

Stop the tng deamon.
I would suggest making a backup of the file before editing it.
Add the 'missing' entries as per post.
Start the tng deamon.