TNG throwing false data

[taalib]

Hi Belinda.

I Made the calls as discussed. I tried running the reports again and it still give me less data than normal.

MY Ext (113)Received call at 10:00 from EXT 123(Internal) Answered
MY Ext (113)Received call at 10:00 from EXT 123(Internal) Unanswered

MY Ext (113) Outgoing Call at 10:01 made to 0822928160 Answered
MY Ext (113) Outgoing Call at 10:01 made to 0822928160 Unanswered

P

[taalib]

I attached all the raw files from the 24th of Feb up until the 1st of march.

[taalib]

Any update on this as yet?

[Leon van Heerden]

Hi,
I have worked through your data and made a new plugin with the changes that were made in 2007 removed. I could then process your data. PLease let us know if this now works correctly for all your data.

PAvaya_IP_Office_8_1.rar

Kind regards
Leon

[taalib]

Thank You for updated plugin. Looks like most of the data is correct, just that i received a internal call but it doesnt show on the reports. Howcome are calls being skipped and not recorded?

[Belinda Frick]

To see if your PABX is sending off internal calls, I will suggest you make test call between 2 extensions.
Check if you find the 2 extension in the rawdata. If not in the rawdata then your PABX does not have the feature to send of call details for internal or it is not configured to send it off. You can confirm with your PABX support.

[Leon van Heerden]

Another case is that there is only 1 Call record for the 2 internal calls.
Check on the other extension if the call was not reported on the other extension.

[taalib]

We did the testing yesterday and found that the data all pulls through. However, this tends to happen very unexpectedly so im hoping that there arent any other calls that are being dropped off.